Beacon is a smart troubleshooting package/guide for networking engineers. Built as an Enterprise Productivity enhancement tool for Customer support and Quality Assurance Engineers, it augments the end users’ skill sets by equipping them with an additional wealth of troubleshooting knowledge-base.
Benefits and advantages of Beacon
Improve troubleshooting productivity
Normalize base knowledge across organizations
Flexible product used by support during calls with customers
Easy to use for off-line training/learning
Scalable solution with content enhancements by users
Product Services Portfolio
1. Beacon is a knowledge repository and is an enabler - wide Technology knowledge to the engineers, on demand. Identify issues with a flow based troubleshooting product.
2. It is Cloud based model that brings quality information anytime, anywhere to users. Beacon is a collaborative platform, enabling multiple organizations communicate and share effectively.
3. Beacon is a collaborative tool- enables engineers in a group or a large organization to share their experiences and it is also scalable & extensible.
4. Product Services Portfolio : Offers trouble shooting packages for various technologies such as VPN, Routing, Security etc. with a screen by screen walk through of test scenarios to help navigate the problem space.
8875 Hidden River Parkway, Suite 300, Tampa, FL 33637.
Telephone : 941-527-1464
Email : corporate@rds-us.com
FAX : 732-358-0208
